The service mapping determines which Autotask service will be used in your contract for every product. In some cases it could be necessary to override the mapping for a particular contract. This is possible using the override functionality:
Go to the Contracts page.
Look for the contract you want to edit (1) and click on the domain name (2) to view its details:
Scroll down the list of products and press the
edit icon (1) to show the list of available services:
Select the new service to use (1) for this subscription and set the date when this change should be applied (2). Leave the date unchanged to apply it immediately. Press the
save (2) button to create the override:
Once a particular service override is no longer valid, you can remove it again. Follow the steps above to edit a subscription's mapped service, and press the
undo (1) button. Note that the service will be replaced in the contract immediately:
It's possible to override the default contract period in each individual contract:
Go to the contract you want to change.
edit button (1) next to the its Contract Period:
If the contract has already been linked to Autotask, the icon will no longer be available.
Select the required contract period (1) and press the
save button (2):
Please note that it's not possible to change the period type of existing Autotask contract.